1. Acceptance of Terms
By accessing or using the Zynochat platform — including the website at zynochat.in, the Zynochat mobile applications, and any related services (collectively, the "Platform") — you agree to be bound by these Terms and Conditions ("Terms"). These Terms form a legally binding agreement between you and Zynochat.
If you do not agree to these Terms in their entirety, you must not access or use the Platform. Your continued use of Zynochat after any amendments to these Terms constitutes your acceptance of the updated Terms.
These Terms should be read in conjunction with our Privacy Policy, which is incorporated into these Terms by reference.
2. Eligibility
To use Zynochat, you must:
- Be at least 13 years of age. Users between 13 and 18 must have parental or guardian consent.
- Have the legal capacity to enter into a binding agreement in your jurisdiction.
- Not be prohibited from receiving services under applicable law.
- Not have had a previous Zynochat account terminated for violations of these Terms.
By creating a Zynochat account, you represent and warrant that you meet all eligibility requirements. If you are using the Platform on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.
3. Your Account
When you create a Zynochat account, you are responsible for:
- Providing accurate, current, and complete registration information.
- Maintaining the confidentiality of your account credentials. Do not share your password with anyone.
- All activity that occurs under your account, whether or not you authorised it.
- Notifying us immediately at security@zynochat.in if you suspect any unauthorised access to your account.
Zynochat reserves the right to refuse registration, cancel accounts, or remove usernames at our discretion, particularly where usernames impersonate other persons, businesses, or brands.
You may not create multiple accounts to evade a suspension or ban. You may not sell, transfer, or sublicense your account to another person.
4. Acceptable Use
You agree to use Zynochat only for lawful purposes and in a manner that respects the rights and dignity of other users. Specifically, you agree to:
- Comply with all applicable local, national, and international laws and regulations.
- Treat other users with respect, regardless of their background, identity, or beliefs.
- Take responsibility for the content you post and the communities you manage.
- Use the Platform in a manner consistent with its intended purpose as a communication and community-building tool.
- Report content or behaviour that violates these Terms using the in-app reporting tools or via report@zynochat.in.
5. Prohibited Conduct
The following activities are strictly prohibited on Zynochat and may result in immediate account termination, content removal, and/or referral to law enforcement:
- Posting, sharing, or distributing content that is illegal, including content that infringes copyright, defames others, or violates privacy.
- Harassment, bullying, stalking, threatening, or intimidating other users.
- Distributing spam, unsolicited commercial messages, or mass unsolicited outreach.
- Uploading or transmitting viruses, malware, or any other malicious code.
- Attempting to gain unauthorised access to Zynochat's systems, servers, or other users' accounts.
- Using automated tools, bots, or scripts to access or scrape the Platform without authorisation.
- Impersonating Zynochat, its team members, or other users.
- Posting content that promotes, glorifies, or facilitates violence, terrorism, or self-harm.
- Distributing child sexual abuse material (CSAM) or any sexual content involving minors. This is a zero-tolerance policy — we report all such incidents to the relevant authorities.
- Using Zynochat for illegal activities including fraud, money laundering, or facilitating the sale of illegal goods or services.
- Circumventing any technical measures or restrictions we implement, including attempting to reverse-engineer the Platform.
6. User Content
Zynochat allows you to create, upload, post, and share content ("User Content"). You retain ownership of any intellectual property rights you hold in the content you create.
By posting User Content on Zynochat, you grant us a limited, non-exclusive, royalty-free, worldwide licence to store, display, and transmit your content solely for the purpose of operating the Platform and delivering the service to you and other users. This licence terminates when you delete your content or account.
You represent and warrant that:
- You own or have the necessary rights to post the content.
- The content does not violate the rights of any third party, including copyright, trademark, or privacy rights.
- The content complies with these Terms and all applicable laws.
Zynochat does not pre-screen User Content but reserves the right to remove content that violates these Terms, at our sole discretion, without prior notice. We are not liable for User Content posted by third parties.
7. Intellectual Property
All intellectual property in the Zynochat Platform — including but not limited to the software, design, logo, brand name, and documentation — is owned by Zynochat and is protected by applicable copyright, trademark, and other intellectual property laws.
The name "Zynochat," the Zynochat logo, and zynochat.in are trademarks of Zynochat. You may not use these marks without our prior written consent. This includes any use that may cause confusion with the official Zynochat brand, including use of similar names such as "Zylochat" to suggest affiliation with Zynochat.
You are granted a limited, personal, non-transferable, non-sublicensable licence to use the Platform for its intended purpose. This licence does not include the right to copy, modify, distribute, sell, or lease any part of the Platform's code or design.
If you believe that content on Zynochat infringes your intellectual property rights, please notify us at legal@zynochat.in with full details of the alleged infringement.
8. Premium Services
Zynochat offers optional premium subscription plans ("Premium Services") that unlock additional features beyond the free tier. Premium Services are subject to additional terms presented at the time of purchase.
- Billing: Premium Services are billed in advance on a monthly or annual basis, as selected at purchase. Prices are displayed clearly before you commit to any payment.
- Cancellation: You may cancel your Premium subscription at any time. Your Premium access continues until the end of the current billing period. We do not offer prorated refunds for mid-period cancellations unless required by law.
- Refunds: Requests for refunds will be evaluated on a case-by-case basis. To request a refund, contact billing@zynochat.in within 14 days of the charge.
- Price changes: We will provide at least 30 days' notice before changing Premium Service pricing. Existing subscribers will be notified via email before any price change affects their account.
9. Termination
By you: You may close your Zynochat account at any time from your account settings. Upon deletion, your personal data will be removed in accordance with our Privacy Policy.
By Zynochat: We reserve the right to suspend or terminate your account, with or without notice, if:
- You violate any provision of these Terms.
- Your conduct creates legal risk or harm to Zynochat, other users, or third parties.
- Your account has been inactive for more than 24 consecutive months.
- We are required to do so by law or regulation.
Upon termination, your licence to use the Platform ceases immediately. Sections of these Terms that by their nature should survive termination (including Sections 6, 7, 11, 12, and 13) will remain in effect.
10. Disclaimers
The Zynochat Platform is provided on an "as is" and "as available" basis, without warranties of any kind, express or implied. To the fullest extent permitted by law, Zynochat disclaims all warranties, including:
- Implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
- Any warranty that the Platform will be uninterrupted, error-free, secure, or free from viruses or other harmful components.
- Any warranty regarding the accuracy, reliability, or completeness of any content on the Platform, including User Content.
Some jurisdictions do not allow the exclusion of implied warranties. In such jurisdictions, the above exclusions apply only to the extent permitted by law.
11. Limitation of Liability
To the maximum extent permitted by applicable law, Zynochat and its affiliates, officers, employees, agents, and licensors shall not be liable for:
- Any indirect, incidental, special, consequential, or punitive damages.
- Loss of profits, revenue, data, goodwill, or other intangible losses.
- Damages arising from your use of or inability to use the Platform.
- Damages resulting from any content posted or transmitted through the Platform by third parties.
- Unauthorised access to or alteration of your transmissions or data.
In no event shall Zynochat's total liability to you exceed the greater of (i) the amount you paid to Zynochat in the twelve months preceding the claim, or (ii) ₹500 INR (or equivalent in your local currency).
These limitations apply regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise) and even if Zynochat has been advised of the possibility of such damages.
12. Indemnification
You agree to defend, indemnify, and hold harmless Zynochat and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses — including reasonable legal fees — arising from or related to:
- Your use of the Platform in violation of these Terms.
- Your User Content and any claim that it infringes the rights of a third party.
- Your violation of any applicable law or regulation.
- Your interactions with other users.
Zynochat reserves the right to assume exclusive defence and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with us.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in India.
If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
14. Changes to Terms
We reserve the right to modify these Terms at any time. When we make material changes, we will:
- Update the "Last updated" date at the top of this document.
- Notify registered users via in-app notification or email at least 14 days before changes take effect.
- For significant changes, we may require you to affirmatively accept the new Terms before continuing to use the Platform.
Changes will not apply retroactively to conduct that occurred before the effective date. Your continued use of Zynochat after the effective date constitutes your acceptance of the revised Terms.